From discovery to launching a platform to raise awareness and user satisfaction through communication.
Redesign and improvement of user experience in Snapp Club leading to a high business impact.
As a researcher, I ask fundamental questions of design, product, and business teams to define problems and potential solutions. Working closely with these teams has made me a conversationalist, striving to improve user satisfaction.
My holistic perspective, combined with my experience in researching and designing both tangible and digital products, has enhanced my service design skills. These skills enable me to craft user journeys that effectively address user requirements and deliver experiences across different platforms and touchpoints.
From making decorative lamps for people’s homes to a sleeping bag for them to take a cozy nap in, I create to make people enjoy living and experiencing.
My design research projects focus on understanding and improving the design process through various methods, from hands-on prototyping to observation and testing. My concern is not only enhancing the human experience but also the impacts of my design footprints on the planet and humanity.
The happiest Gelareh can be found here! This is where my hands speak the words in my head. I live through every line, every stitch, every hammering, and the imperfections between.